Return & Refund Policy

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return. You may want to return your order due to any of the following reasons:

Reasons
Description
Damaged
The product is damaged in delivery
Defective
The product does not function as described in its manufacturer specification
Incorrect/wrong item

Not the product the customer ordered
(e.g. wrong size or wrong colour)

Missing items/parts
Missing items/parts as indicated in the packaging
(will be borne by us)
Does not fit
Customer receives the size that was ordered but it does not fit
Website error
The product does not match website specifications, description, or image
(this issue is attributable to a website error/misinformation)

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:
       

      It is within three (3) days from the delivery date
– You have proof of purchase (order number, buying invoice, delivery note)
– The product must not fall into the non-returnable product list
– The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
– The product must not have been used or installed or had any data inputted
– All sealed items must not be opened

       In case you have opened the seal, please refer for assistance to the relevant service centre indicated on your warranty card.

How do I return an item?
Please send your returned package through Pos Laju or Citylink Express (other courier service provides are also accepted) to:

Lot PLO 24, No.9 Jalan Padi Kedah,
Kawasan Perindustrian Parit Raja,
86400, Batu Pahat, Johor, Malaysia.

How much will it cost?

Shipment cost for returns needs to be paid by you first.
Then after we have received the item, we will conduct an evaluation process and refund the shipment amount if your return is valid.